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Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

FW Version 5.4.3.2007 ("AA")

 

According to Documentation the Image transmitted when Video is muted, can be set by

 

video.mute.sendCannedVideo="1"

mr.encoder.muteImage.set="1"

mr.encoder.muteImage="http://webserver/pic.png"

 

when i do this, i get a "green" screen no matter what PNG file is supplied. The Image does display fine in browser and the web url (internal server) is accessible. Any Suggestions ? i found nothing about the needed resolution, color depth etc for the image. A sample Image would be fine for testing. Setting video.mute.sendCannedVideo="0" reverts to the default (no video) image on the screen and the default "Person" icon for the skype clients.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Jens,

welcome to the Polycom Community.

As already outlined via Email this is currently not an implemented feature and should be removed from the Admin Guide.

 

Anyone facing this issue should open a Feature Request via their Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello Jens,

welcome to the Polycom Community.

As already outlined via Email this is currently not an implemented feature and should be removed from the Admin Guide.

 

Anyone facing this issue should open a Feature Request via their Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.