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vvx 411 One touch voicemail fast busy

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vvx 411 One touch voicemail fast busy

Polycom vvx411.  Firmware 5.6.0.17325

 

I have a user and her one touch voicemail does not work.  Her voicemail box is setup.  I even recreated it and had her re-setup by calling the 10 digit number for the autoattendant. 

 

She gets a fast busy and when I replaced her phone with another vvx411 5.6.0.17325it has the same issue.  Fast busy.

 

The application log shows this:

 

1127164829|cfg |5|00|Prm|Parameter lync.qos.dscpVoice requested type 2 but is of type 0
1127164831|sip |5|00|we are in the voicemail call.....
1127164831|sip |5|00|we are in the voicemail call.....
1127164831|sip |5|00|we are in the voicemail call.....
1127164831|sip |5|00|we are in the voicemail call.....
1127164831|ec |4|00|CEcLayoutMgr::onNewDocument Phone Busy with call = 1
1127164833|ec |4|00|CEcLayoutMgr::onNewDocument Phone Busy with call = 0

 

Any ideas?  She is the only user who has this issue.

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1 REPLY 1
Polycom Employee & Community Manager

Re: vvx 411 One touch voicemail fast busy

Hello @Karnov,

welcome back to the Polycom Community.

 

Did you ever get a Ticket raised on this => here <= and what was the Ticket Number?

For your new issue we would need to see a full set of logs in debug:

 

  • Settings > Logging > Global Settings > Global Log Level Limit > Debug
  • Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > 1000 
  • Settings > Logging > Module Log Level Limits > SIP > Debug
  • Settings > Logging > Module Log Level Limits > Exchange Client > Debug


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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