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Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Polycom offers on their support page the possibility to access licensing and upgrade details via the Licensing & Product Registration page.

 

image

 

Option 1 retrieving a existing license code in order to activate features:

 

  • Click on License Dashboardimage
  • Add the Serial Number of your Device:

    image

  • The details for the relevant device and the Key Code and details for the license are being displayed

    image

 

OPTION 2 activating a license or retrieve a software update key

 

  • Click on Activating / Upgrade

    image
    There may be an additional page checking the details of the individual Polycom unit

  • Select the type of activation

    image
    NOTE:we selected a single activation!

  • Enter the Polycom Serial Number

    image

  • You can now either activate an newly purchased Polycom device or add a new purchased license

    image

  • or retreive existing upgrade keys

    image

 

Above portal enables you to:

 

  • verify / recover an existing license
  • check the entitlement for software upgrades
  • Activate an existing license

For more details please contact your Polycom reseller and/or Polycom support directly

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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