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[FAQ] How can I activate / check / verify / recover my license?

Polycom Employee & Community Manager

[FAQ] How can I activate / check / verify / recover my license?

Polycom offers on their support page the possibility to access licensing and upgrade details via the Licensing & Product Registration page.




Option 1 retrieving a existing license code in order to activate features:


  • Click on License DashboardLicense_New_01.PNG
  • Add the Serial Number of your Device:


  • The details for the relevant device and the Key Code and details for the license are being displayed



OPTION 2 activating a license or retrieve a software update key


  • Click on Activating / Upgrade

    There may be an additional page checking the details of the individual Polycom unit

  • Select the type of activation

    NOTE:we selected a single activation!

  • Enter the Polycom Serial Number


  • You can now either activate an newly purchased Polycom device or add a new purchased license


  • or retreive existing upgrade keys



Above portal enables you to:


  • verify / recover an existing license
  • check the entitlement for software upgrades
  • Activate an existing license

For more details please contact your Polycom reseller and/or Polycom support directly

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Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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