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[FAQ] How can I activate / check / verify / recover my license?

SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎08-08-2013 03:06 AM
‎08-08-2013 03:06 AM

[FAQ] How can I activate / check / verify / recover my license?

Polycom offers on their support page the possibility to access licensing and upgrade details via the Licensing & Product Registration page.

 

Activation_00.PNG

 

Option 1 retrieving a existing license code in order to activate features:

 

  • Click on License DashboardLicense_New_01.PNG
  • Add the Serial Number of your Device:

    License_New_02.PNG

  • The details for the relevant device and the Key Code and details for the license are being displayed

    License_New_03.PNG

 

OPTION 2 activating a license or retrieve a software update key

 

  • Click on Activating / Upgrade

    License_New_04.PNG
    There may be an additional page checking the details of the individual Polycom unit

  • Select the type of activation

    License_New_05.PNG
    NOTE:we selected a single activation!

  • Enter the Polycom Serial Number

    License_New_06.PNG

  • You can now either activate an newly purchased Polycom device or add a new purchased license

    License_New_07.PNG

  • or retreive existing upgrade keys

    License_New_08.PNG

 

Above portal enables you to:

 

  • verify / recover an existing license
  • check the entitlement for software upgrades
  • Activate an existing license

For more details please contact your Polycom reseller and/or Polycom support directly

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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