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[FAQ] How can I activate / check / verify / recover my license?

Polycom Employee & Community Manager

[FAQ] How can I activate / check / verify / recover my license?

Polycom offers on their support page the possibility to access licensing and upgrade details via the Licensing & Product Registration page.




Option 1 retrieving a existing license code in order to activate features:


  • Click on License DashboardLicense_New_01.PNG
  • Add the Serial Number of your Device:


  • The details for the relevant device and the Key Code and details for the license are being displayed



OPTION 2 activating a license or retrieve a software update key


  • Click on Activating / Upgrade

    There may be an additional page checking the details of the individual Polycom unit

  • Select the type of activation

    NOTE:we selected a single activation!

  • Enter the Polycom Serial Number


  • You can now either activate an newly purchased Polycom device or add a new purchased license


  • or retreive existing upgrade keys



Above portal enables you to:


  • verify / recover an existing license
  • check the entitlement for software upgrades
  • Activate an existing license

For more details please contact your Polycom reseller and/or Polycom support directly

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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