• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi all,

 

We need to configure 2 newly received group 500 installations with Lync addon license tomorrow at 9AM in central europe time. The support site is unavailable so I cannot register devices or get the licenses.

 

It is really important for us that we can do the configuration tomorrow, is there any way to get the activation done by e-mail or phone?

 

 

5 REPLIES 5
HP Recommended

I have the same issue. We are to bring a new Polycom Group 700 online tomorrow.

HP Recommended

Hello all,

welcome to the Polycom Community.

I am reaching out internally but have you got any serial numbers in the meantime ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Steffen,


I will send you the serial numbers in a private message!

 

Thanks for the quick effort!

 

HP Recommended

Thanks to Steffen and his US colleague I got the Lync interop licenses working! So far great support for a new customer.

 

Now I just need some more assistance to get the system to upgrade to the latest version. Te devices are currently at 4.3.0-230161 and I would like to get 5.0.0-211246 on it.  I did not receive a software upgrade key so I would like to ask for support again.

 

 

 

 

HP Recommended

Hello Droezel,

I am traveling at present but forwarded the request.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.