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How to activate when support site is offline?

Visitor

How to activate when support site is offline?

Hi all,

 

We need to configure 2 newly received group 500 installations with Lync addon license tomorrow at 9AM in central europe time. The support site is unavailable so I cannot register devices or get the licenses.

 

It is really important for us that we can do the configuration tomorrow, is there any way to get the activation done by e-mail or phone?

 

 

Message 1 of 6
5 REPLIES
Occasional Visitor

Re: How to activate when support site is offline?

I have the same issue. We are to bring a new Polycom Group 700 online tomorrow.

Message 2 of 6
Polycom Employee & Community Manager

Re: How to activate when support site is offline?

Hello all,

welcome to the Polycom Community.

I am reaching out internally but have you got any serial numbers in the meantime ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 3 of 6
Visitor

Re: How to activate when support site is offline?

Steffen,


I will send you the serial numbers in a private message!

 

Thanks for the quick effort!

 

Message 4 of 6
Visitor

Re: How to activate when support site is offline?

Thanks to Steffen and his US colleague I got the Lync interop licenses working! So far great support for a new customer.

 

Now I just need some more assistance to get the system to upgrade to the latest version. Te devices are currently at 4.3.0-230161 and I would like to get 5.0.0-211246 on it.  I did not receive a software upgrade key so I would like to ask for support again.

 

 

 

 

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: How to activate when support site is offline?

Hello Droezel,

I am traveling at present but forwarded the request.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 6