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How to activate when support site is offline?

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Regular Visitor

How to activate when support site is offline?

Hi all,

 

We need to configure 2 newly received group 500 installations with Lync addon license tomorrow at 9AM in central europe time. The support site is unavailable so I cannot register devices or get the licenses.

 

It is really important for us that we can do the configuration tomorrow, is there any way to get the activation done by e-mail or phone?

 

 

Message 1 of 6
5 REPLIES 5
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Occasional Visitor

Re: How to activate when support site is offline?

I have the same issue. We are to bring a new Polycom Group 700 online tomorrow.

Message 2 of 6
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Polycom Employee & Community Manager

Re: How to activate when support site is offline?

Hello all,

welcome to the Polycom Community.

I am reaching out internally but have you got any serial numbers in the meantime ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 6
Highlighted
Regular Visitor

Re: How to activate when support site is offline?

Steffen,


I will send you the serial numbers in a private message!

 

Thanks for the quick effort!

 

Message 4 of 6
Highlighted
Regular Visitor

Re: How to activate when support site is offline?

Thanks to Steffen and his US colleague I got the Lync interop licenses working! So far great support for a new customer.

 

Now I just need some more assistance to get the system to upgrade to the latest version. Te devices are currently at 4.3.0-230161 and I would like to get 5.0.0-211246 on it.  I did not receive a software upgrade key so I would like to ask for support again.

 

 

 

 

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: How to activate when support site is offline?

Hello Droezel,

I am traveling at present but forwarded the request.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6