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Invalid License number and Serial number combination.

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Occasional Advisor

Invalid License number and Serial number combination.

I purchased a Lync license from Voipsupply.com. When I try to activate it for my VVX600, I get the message in the subject. After a lot of back and forth, I received the following response from the seller:

 

5150-49252-001

Installation of this license is not a requirement. Please keep the UC Lync License for verification if Polycom or Microsoft decides to audit you. Not installing the license will not affect the functionality of the software.

 

Do I need to worry about this?

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1 REPLY 1
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Polycom Employee & Community Manager

Re: Invalid License number and Serial number combination.

Hello cdonner,

welcome back to the Polycom Community.

The Information provided by the reseller is correct.


Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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