Hello
After repairing the polycom cma 4000 with system recovery disc does not add a license.
current version - 6.0.0.ER33
When entering the key code or upgrade key code get an error 306 - "License configuration error. Invalid license key."
Please help me with this problem.
Thank you.
Solved! Go to Solution.
Hello ELetyagin,
welcome to the Polycom Community.
By specifying repairing do you mean rebuilding a CMA via the recovery disc or was this CMA physically damaged?
Did this CMA run V6.x.x prior to the rebuilding attempt?
I suggest you call your Polycom reseller and/or Polycom Support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
I mean rebuilding a CMA via the recovery disc.
Before rebulding CMA was 5.3 version number.
Each x.y release requires a different Key Code. In your case the code for ver. 5.3 can't be used with 6.0 version. If your CMA is under a maintenance contract you can get the needed code >>> here <<<, otherwise you need to contact your local Polycom reseller.
Hello ELatyagin,
as mentioned by myself already and Mike:
I suggest you call your Polycom reseller and/or Polycom Support.
Best Regards
Steffen Baier
I could take a look at available Key Codes if you can give the serial number as shown in your CMA's Admin > Server Settings > Licenses tab.