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License CMA 4000

SOLVED
Occasional Visitor

License CMA 4000

Hello

After repairing the polycom cma 4000 with system recovery disc does not add a license.

current version - 6.0.0.ER33

When entering the key code or upgrade key code get an error 306 - "License configuration error. Invalid license key."

Please help me with this problem.
Thank you.

Message 1 of 7
6 REPLIES
Polycom Employee & Community Manager

Re: License CMA 4000

Hello ELetyagin,

welcome to the Polycom Community.

By specifying repairing do you mean rebuilding a CMA via the recovery disc or was this CMA physically damaged?

 

Did this CMA run V6.x.x prior to the rebuilding attempt?

 

I suggest you call your Polycom reseller and/or Polycom Support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Occasional Visitor

Re: License CMA 4000

 mean rebuilding a CMA via the recovery disc.

Before rebulding CMA was 5.3 version number.

Message 3 of 7
Honored Contributor

Re: License CMA 4000

Each x.y release requires a different Key Code. In your case the code for ver. 5.3 can't be used with 6.0 version. If your CMA is under a maintenance contract you can get the needed code >>> here <<<, otherwise you need to contact your local Polycom reseller.

WBR,
Mike
--------------------------------------------
“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 4 of 7
Occasional Visitor

Re: License CMA 4000

I have Upgrade Key Code for current version 6.0,  but  he invalid too.

 Upgrade Key Code this is key code with upgrade?

Message 5 of 7
Polycom Employee & Community Manager

Re: License CMA 4000

Hello ELatyagin,

 

as mentioned by myself already and Mike:

 

I suggest you call your Polycom reseller and/or Polycom Support.

 

Best Regards

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 7
Honored Contributor

Re: License CMA 4000

I could take a look at available Key Codes if you can give the serial number as shown in your CMA's Admin  >  Server Settings  >  Licenses tab.

WBR,
Mike
--------------------------------------------
“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 7 of 7