Plantronics + Polycom. Now together as Poly Logo

Lost License Number : RPG300

SOLVED
Highlighted
Occasional Visitor

Lost License Number : RPG300

Hi,

 

I need your help to recover my RPG 300 License Number, i lost it.

I've read this FAQ, but i can't find License Dashboard link in this page.

With my profile log in, there's only Activation / Upgrade and Product Registration Link under Licensing and Product Registration.

Please let me know if there's another way to recover my License. My Serial Number is : 8213100FF321D5.

 

Thanks

 

 

 

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Lost License Number : RPG300

Hello kresna,

A license is only required if you want to activate compatible features like LYNC or Multipoint for example. A license is only available if you have purchased such separately with the codec.

 

Your reseller should know what they have sold you and if this included such license.

 

If you do not have purchased such the key is the only thing you require.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: Lost License Number : RPG300

Hello kresna,

welcome to the Polycom Community.

What licenses are you expecting to be visible in the License page ?

 

You have two Keycodes that entitles you to upgrade to either 4.1.x or 4.2.x which I believe is standard as you purchased the unit back in April 2013.

 

Please work with your Polycom reseller for any further details as they can check your purchase order.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Visitor

Re: Lost License Number : RPG300

Hi Steffen, thanks for your reply.

Well, at first i want to have a major firmware upgrade. My current firmware is 4.0.2.2 and i want to upgrade it to the latest one.

To do that i believe i need to create sw_keys.txt file with this format Key Code<TAB>Serial Number<TAB>License Number.

I have the upgrade key and the serial number, but i realised that i dont have Lisence Number. I already check on the reseller, but they cannot help either. I'm expecting that you can help me to get my Lisence Number.

 

Thanks

 

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: Lost License Number : RPG300

Hello kresna,

A license is only required if you want to activate compatible features like LYNC or Multipoint for example. A license is only available if you have purchased such separately with the codec.

 

Your reseller should know what they have sold you and if this included such license.

 

If you do not have purchased such the key is the only thing you require.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
Highlighted
Occasional Visitor

Re: Lost License Number : RPG300

Hi Steffen,

 

Thanks, my firmware is now updated to the latest one.

Message 5 of 5