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- HP Community
- Apps, Services & Software
- Poly Software
- Re: Lost License Number
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12-01-2011 07:40 PM
Hi,
We've recently inherited a VSX7000 system from another department which has since been dissolved, apparently along with all documentation relating to this system. Could you please email the software license for S/N: 820433049A35AK to tony.zhao@police.wa.gov.au?
Regards,
Tony Zhao
Solved! Go to Solution.
Accepted Solutions
12-05-2011 02:03 AM
Hi Tony,
You are most welcome.
According to Polycom's website, your video system is not entitled for software upgrades (Version Number 8.5->9.0).
As for the activation history and key code, they are also blank - I think if the system had a previous license and it was activated, it should show up on the website.
Either way, you could try either of the following:
1. Try and contact the integrator that sold the systems to you in order to obtain the licensing information.
2. If the system was purchased directly through Polycom, please try to contact them by opening a support ticket at:
http://support.polycom.com/PolycomService/servicerequest/index.htm
I hope this helps!
12-03-2011 02:50 AM
Hi Tony!
You can manage your licenses and keys from the following website:
http://support.polycom.com/PolycomService/home/home.htm
Please navigate to "Licensing & Product Registration" and select "License Dashboard".
I hope this helps!
12-04-2011 06:08 PM
Hi Daniel,
Thanks for your input, but I checked that already and it doesn't list anything under that serial number.
Is there any other way of finding out what the license number was that came with it when they purchased the unit?
The reason I ask is because we purchased a Quad BRI module, but there was a notice stating that we need to upgrade the VSX software due to a hardware revision. I've downloaded the software update but it asks for the software key.
Cheers,
Tony
12-05-2011 02:03 AM
Hi Tony,
You are most welcome.
According to Polycom's website, your video system is not entitled for software upgrades (Version Number 8.5->9.0).
As for the activation history and key code, they are also blank - I think if the system had a previous license and it was activated, it should show up on the website.
Either way, you could try either of the following:
1. Try and contact the integrator that sold the systems to you in order to obtain the licensing information.
2. If the system was purchased directly through Polycom, please try to contact them by opening a support ticket at:
http://support.polycom.com/PolycomService/servicerequest/index.htm
I hope this helps!
12-08-2011 08:40 AM
You are most welcome.
As to your question - it depends if you have an active service contract with your vendor that covers upgrades.
If not, then I am afraid you need to purchase a license key to upgrade.
I hope this helps!
07-22-2014 07:44 AM
Hello cwcrnbc,
welcome to the Polycom Community.
This section contains a post on the top called:
[FAQ] How can I activate / check / verify / recover my license?
Please check this post.
In addition the second reply to the original poster who started this post also explains this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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