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Lost License Number

Occasional Visitor

Lost License Number

Hello,

 

We seem to have lost our license number for our polycom HDX 7000 system. How much do these license cost to reobtain?

 

Thank you.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Lost License Number

Hello WaupacaDHHS,

welcome to the Polycom Community.

The first post within this community section is:

 

[FAQ] How can I activate / check / verify / recover my license?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<==== Signature / Disclaimer ======>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: Lost License Number

I wish some of that applied to me, but this system was bought 5 or so years prior to me being here. Things have been misplaced since then and I made this account recently in the hopes to getting their video conferencing system back up and running. I was hoping you could provide me with a new licensing cost so I could inform my employer. Thank you. 

Message 3 of 4
Polycom Employee & Community Manager

Re: Lost License Number

Hello WaupacaDHHS,

 

The process to recover a license is still the same even if you are not the original person looking after this system.

 

We simply need the serial number of the device usually starting with 82

 

Polycom does not sell directly to end users so if you need to purchase a new license for your device you need to contact a Polycom reseller in your yet unknown region.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<==== Signature / Disclaimer ======>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4