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Lost License Number

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Occasional Visitor

Lost License Number

Hello,

 

We seem to have lost our license number for our polycom HDX 7000 system. How much do these license cost to reobtain?

 

Thank you.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Lost License Number

Hello WaupacaDHHS,

welcome to the Polycom Community.

The first post within this community section is:

 

[FAQ] How can I activate / check / verify / recover my license?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: Lost License Number

I wish some of that applied to me, but this system was bought 5 or so years prior to me being here. Things have been misplaced since then and I made this account recently in the hopes to getting their video conferencing system back up and running. I was hoping you could provide me with a new licensing cost so I could inform my employer. Thank you. 

Message 3 of 4
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Polycom Employee & Community Manager

Re: Lost License Number

Hello WaupacaDHHS,

 

The process to recover a license is still the same even if you are not the original person looking after this system.

 

We simply need the serial number of the device usually starting with 82

 

Polycom does not sell directly to end users so if you need to purchase a new license for your device you need to contact a Polycom reseller in your yet unknown region.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4