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Polycom Software Key for VXX 7000A

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Occasional Visitor

Polycom Software Key for VXX 7000A

Good morning,

 

I'm in need of a software key upgrade for the Polycom VSX 7000A.

 

I work for a school district and I have absolutely no idea if these devices were registered or of any history of these devices. They were purchased way before I started working here.

 

82061606E51AAK

820520000A491AL

 

The district wanted to start using these devices and I've been having some audio issues. The firewall is completely open for these devices and still having audio issues while video is fine. So I wanted to upgrade the firmware. 

 

As I'm looking the version of the firmware is on 8.5 from May 08 2006.

 

Any help would be highly appreciated. 

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Polycom Software Key for VXX 7000A

Hello JL-Online,

welcome to the Polycom Community.

The first post within this community section is:

 

[FAQ] How can I activate / check / verify / recover my license?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Visitor

Re: Polycom Software Key for VXX 7000A

Yea great that was completly useless for me. 

Message 3 of 5
Polycom Employee & Community Manager

Re: Polycom Software Key for VXX 7000A

Hello,

would you mind me asking if you tried the above and checked the entitlement ?

 

The unit 82061606E51AAK was sold back in 12/06/2006 and for 820520000A491AL I could not find any serial ending with this serial.

 

82061606E51AAK was never officially activated and is not entitled to upgrade to anything including 8.5 or higher.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
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Valued Contributor

Re: Polycom Software Key for VXX 7000A

Maybe the school district has an archive of purchases or companies they purchased these VSX's from.  If so, that company might have the original licenses associated with the units. If not, then you may have to go to Polycom Sales or a reseller to obtain quotes for licenses (with valid serial numbers).  What kind of audio issues are you having?  Could it be the microphone(s) is(are) defective? What kind of network calls are being made, SIP, H.323 or ISDN? If IP calling, is there network QOS coming into play where AUDIO from the VSX's is marked such that it is being throttled by routers or switches?

JoeV
Message 5 of 5