Today I accidentally activated an RTV license against the wrong codec serial no. I need this license for a different codec and was hoping that there was a way to undo this activation? Should I raise a service request?
To my knowledge this is not possible but I advise you to contact Polycom support directly.
Polycom Global Services
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's