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RTV/CCCP License De-activation

Occasional Contributor

RTV/CCCP License De-activation

Hi There


Today I accidentally activated an RTV license against the wrong codec serial no. I need this license for a different codec and was hoping that there was a way to undo this activation? Should I raise a service request? 







Message 1 of 2
Polycom Employee & Community Manager

Re: RTV/CCCP License De-activation

Hello Philip,


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2