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Real presence desktop licence transfer to new pc

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Occasional Visitor

Real presence desktop licence transfer to new pc

Hi Forum,


I  have to transfer a real desktop presence to an other pc. how can this be done?

 

- deinstall sw on old pc

- install on new pc

- enter license no and activation code an new pc?

 

thanks

regards

 

georg

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Real presence desktop licence transfer to new pc

Hello Georg,

welcome to the Polycom Community.

I discussed this with product management in the past and have the following official explanation:

 

Polycom RealPresence Desktop for Windows and Mac OS X license may be re-used based on the EULA, End Users License Agreement.

The customer may use the license for a maximum number of users for which it was purchased.

 

 

E.G. A customer has purchased a 5-user license pack and they are able to issue or re-issue the license to no more than 5 concurrent users.

 

For exact agreement refer to the EULA found => here <= 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Visitor

Re: Real presence desktop licence transfer to new pc

Hi Steffen,

 

so if we have bought 10 licencens, I may install and activate the software on as many computers as needed as long no more than 10 Users use the software concurrenty?

 

Using is actually conferencing or starting software?

 

Best Regards

 

Georg

 

Message 3 of 5
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Frequent Advisor

Re: Real presence desktop licence transfer to new pc

Hello all,

 

Regarding to this issue,if i have bought one license and my pc is broken for some reason(power supply,motherboard,needs format etc) what am i supposed to do?

 

is there an alternative for this?

 

Or i should buy a new licence?

 

Best Regards,

Message 4 of 5
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Polycom Employee & Community Manager

Re: Real presence desktop licence transfer to new pc

Hello @sotiris,

 

welcome back to the Polycom Community.


As outlined in the EULA a license can only be used once. If a PC is defective the License can be moved to the new PC.

 

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5