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Real presence desktop licence transfer to new pc

Occasional Visitor

Real presence desktop licence transfer to new pc

Hi Forum,

I  have to transfer a real desktop presence to an other pc. how can this be done?


- deinstall sw on old pc

- install on new pc

- enter license no and activation code an new pc?






Message 1 of 3
Polycom Employee & Community Manager

Re: Real presence desktop licence transfer to new pc

Hello Georg,

welcome to the Polycom Community.

I discussed this with product management in the past and have the following official explanation:


Polycom RealPresence Desktop for Windows and Mac OS X license may be re-used based on the EULA, End Users License Agreement.

The customer may use the license for a maximum number of users for which it was purchased.



E.G. A customer has purchased a 5-user license pack and they are able to issue or re-issue the license to no more than 5 concurrent users.


For exact agreement refer to the EULA found => here <= 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The above is necessary in order to track issue internally within Polycom.

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Message 2 of 3
Occasional Visitor

Re: Real presence desktop licence transfer to new pc

Hi Steffen,


so if we have bought 10 licencens, I may install and activate the software on as many computers as needed as long no more than 10 Users use the software concurrenty?


Using is actually conferencing or starting software?


Best Regards




Message 3 of 3