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RealPresence Desktop - License not available

Occasional Contributor

RealPresence Desktop - License not available

Hi there all,


I have recently encountered an issue with a user where they have previously loaded a trial version of RealPresence Desktop which has subsequently expired and have now loaded a full version of the program and attempted to sign-in to a RealPresence Clairit Suite with RPRM.


When logging in, the user is presented with a message stating "license not available."

There are still plenty licenses avilable on the server.

Using the same credentials on a number of other machines allows the user to login without any issues.

We have unistalled the old version, completed an entire registry cleanup for all Polycom and RealPresence references and still the error persists.

It also does not seem to make any difference no matter which credentials we use for this user.


Any ideas anyone would be most appreciated.

Many thanks


Message 1 of 2
Polycom Employee & Community Manager

Re: RealPresence Desktop - License not available

Hello Gary,

I briefly checked internally but could not find anything. Simply work with your Polycom reseller to get this into Polycom support.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2