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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Dear Support,

 

I had try to reinstall the RPD on a iMac with a new key code but it seems cannot clear the old key code in some where. How can I reinstall it with new key code?

 

BR,

Andy

 

 

 

4 REPLIES 4
HP Recommended

Hello @Andy Chow,

 

welcome to the Polycom Community.

A couple of questions:

 

  • What Version of RPD and what was the previously installed version?
  • What Mac iOS?
  • What is the reason for adding a new key?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
Dear Support, Please find my reply. •What Version of RPD and what was the previously installed version? RPDMac_3_9_0_70051.dmg •What Mac iOS? late 2013 iMac •What is the reason for adding a new key? I shared the old key code to end user for temp use before, now I buy a purchased a new one for the end user, so need to change the new key code on the iMac. Thanks for your support. BR, Andy
HP Recommended
Hi Support, Any update for this case? Br, Andy
HP Recommended

Hello @Andy Chow,

 

I am trying to liaise internally with the relevant team but this is not an official support community and no post within the community follows the Polycom SLA.

 

If you require support please work with your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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