RealPresence Desktop for iMac

[Andy Chow]

Dear Support,

I had try to reinstall the RPD on a iMac with a new key code but it seems cannot clear the old key code in some where. How can I reinstall it with new key code?

BR,

Andy

[SteffenBaierUK]

Hello @Andy Chow,

welcome to the Polycom Community.

A couple of questions:

• What Version of RPD and what was the previously installed version?
• What Mac iOS?
• What is the reason for adding a new key?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Andy Chow]

Dear Support, Please find my reply. •What Version of RPD and what was the previously installed version? RPDMac_3_9_0_70051.dmg •What Mac iOS? late 2013 iMac •What is the reason for adding a new key? I shared the old key code to end user for temp use before, now I buy a purchased a new one for the end user, so need to change the new key code on the iMac. Thanks for your support. BR, Andy

[Andy Chow]

Hi Support, Any update for this case? Br, Andy

[SteffenBaierUK]

Hello @Andy Chow,

I am trying to liaise internally with the relevant team but this is not an official support community and no post within the community follows the Polycom SLA.

If you require support please work with your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services