Re: RealPresence Desktop for iMac

Andy Chow · ‎10-22-2018

Dear Support,

I had try to reinstall the RPD on a iMac with a new key code but it seems cannot clear the old key code in some where. How can I reinstall it with new key code?

BR,

Andy

SteffenBaierUK · ‎10-23-2018

Hello @Andy Chow,

welcome to the Polycom Community.

A couple of questions:

What Version of RPD and what was the previously installed version?
What Mac iOS?
What is the reason for adding a new key?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Andy Chow · ‎10-23-2018

Dear Support, Please find my reply. •What Version of RPD and what was the previously installed version? RPDMac_3_9_0_70051.dmg •What Mac iOS? late 2013 iMac •What is the reason for adding a new key? I shared the old key code to end user for temp use before, now I buy a purchased a new one for the end user, so need to change the new key code on the iMac. Thanks for your support. BR, Andy

Andy Chow · ‎10-23-2018

Hi Support, Any update for this case? Br, Andy

SteffenBaierUK · ‎10-24-2018

Hello @Andy Chow,

I am trying to liaise internally with the relevant team but this is not an official support community and no post within the community follows the Polycom SLA.

If you require support please work with your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.