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RealPresence Desktop for iMac

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Visitor

RealPresence Desktop for iMac

Dear Support,

 

I had try to reinstall the RPD on a iMac with a new key code but it seems cannot clear the old key code in some where. How can I reinstall it with new key code?

 

BR,

Andy

 

 

 

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: RealPresence Desktop for iMac

Hello @Andy Chow,

 

welcome to the Polycom Community.

A couple of questions:

 

  • What Version of RPD and what was the previously installed version?
  • What Mac iOS?
  • What is the reason for adding a new key?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Visitor

Re: RealPresence Desktop for iMac

Dear Support, Please find my reply. •What Version of RPD and what was the previously installed version? RPDMac_3_9_0_70051.dmg •What Mac iOS? late 2013 iMac •What is the reason for adding a new key? I shared the old key code to end user for temp use before, now I buy a purchased a new one for the end user, so need to change the new key code on the iMac. Thanks for your support. BR, Andy
Message 3 of 5
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Visitor

Re: RealPresence Desktop for iMac

Hi Support, Any update for this case? Br, Andy
Message 4 of 5
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Polycom Employee & Community Manager

Re: RealPresence Desktop for iMac

Hello @Andy Chow,

 

I am trying to liaise internally with the relevant team but this is not an official support community and no post within the community follows the Polycom SLA.

 

If you require support please work with your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5