cancel
Showing results for 
Search instead for 
Did you mean: 

Software Key for Polycom VSX 7000

Re: Software Key for Polycom VSX 7000

Hello!

Polycom VSX7000
The Serial number is 8208460AD83CAK. Periodically after connection there is a reset of the device. Now the factory firmware of Release_ru 9.0.1 is set. We want to update the version to last. The first problem that we cannot find Release_RU firmware, it is simple to eat Release 9.0.6.2-103. The second - in case of updating of a firmware, ask to enter a software key which we do not have! Where to take us this key and the version of a firmware with RU?

Message 31 of 34
Polycom Employee & Community Manager

Re: Software Key for Polycom VSX 7000

Hello @Sibgiprotrans,

welcome to the Polycom Community.

The community's Licensing FAQ contains this post here:

[FAQ] How can I activate / check / verify / recover my license?


Checking the license for you I can see that the unit was purchased from AVCO Technologies back in 29/04/2009. Most likely nobody ever activated the license back then so there is no entitlement.

 

I believe you are running the Russian version of this so the old software is even more limited. You can try => here <= but maybe time to look into getting a new current unit.

 

Try one of our partners as we have some trade in offers.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 32 of 34

Re: Software Key for Polycom VSX 7000

Hello!

The license was activated, but the software key was not found!

Message 33 of 34
Highlighted

Re: Software Key for Polycom VSX 7000

We activated the license just how to us to receive now a software key?

Message 34 of 34