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Software Key for Polycom VSX 7000

Re: Software Key for Polycom VSX 7000


Polycom VSX7000
The Serial number is 8208460AD83CAK. Periodically after connection there is a reset of the device. Now the factory firmware of Release_ru 9.0.1 is set. We want to update the version to last. The first problem that we cannot find Release_RU firmware, it is simple to eat Release The second - in case of updating of a firmware, ask to enter a software key which we do not have! Where to take us this key and the version of a firmware with RU?

Message 31 of 34
Polycom Employee & Community Manager

Re: Software Key for Polycom VSX 7000

Hello @Sibgiprotrans,

welcome to the Polycom Community.

The community's Licensing FAQ contains this post here:

[FAQ] How can I activate / check / verify / recover my license?

Checking the license for you I can see that the unit was purchased from AVCO Technologies back in 29/04/2009. Most likely nobody ever activated the license back then so there is no entitlement.


I believe you are running the Russian version of this so the old software is even more limited. You can try => here <= but maybe time to look into getting a new current unit.


Try one of our partners as we have some trade in offers.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 32 of 34

Re: Software Key for Polycom VSX 7000


The license was activated, but the software key was not found!

Message 33 of 34

Re: Software Key for Polycom VSX 7000

We activated the license just how to us to receive now a software key?

Message 34 of 34