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Software Key for Polycom VSX 7000

Occasional Visitor

Re: Software Upgrade for polycom V500

Hello

 

I Have a VSX700a (128) S/N:82072508E40AMK

 

I need upgrade firmware, but Upgrade Key Code Available but not entitled .

 

Please help me get the key.

 

Thanks you very so much.

 

Dragon

Message 11 of 30
Polycom Employee & Community Manager

Re: Software Upgrade for polycom V500

Hello Dragon,

welcome to the Polycom Community.

If you are not entitled then you must purchase the relevant service to be entitled. Please work with your Polycom reseller who sold you the unit originally.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 12 of 30
Occasional Visitor

Re: Software Upgrade for polycom V500

HI~

 

I Don't Have a box, so can't get Key Code.

 

Can you help me?

 

Dragon

Message 13 of 30
Polycom Employee & Community Manager

Re: Software Upgrade for polycom V500


SteffenBaierUK wrote:

Hello Dragon,

If you are not entitled then you must purchase the relevant service to be entitled. Please work with your Polycom reseller who sold you the unit originally.



Hello Dragon,

 

the above is the only legal method to acquire a Key Code. I am unable to help you for any other options you may be thinking off.

 

Best Regards

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 14 of 30
Occasional Visitor

Re: Software Key for Polycom VSX 7000

Hi!


I try generate a Software Key, but, when I put the Serial Number, only generate a one Upgrade Key Code, for the version 8.5. I put this Code at the Software Upgrade and Show me the following message:


"You must enter a valid software key to install this software version. Please contact your Polycom representative."


I don't have a Polycom representative, because my Polycom is of year 2007.

The code generate is: U096-6608-6660-0000-0325.
The Serial Number is: 82052505F52FAK


I don't know what to do. Help me please.

 

 

Message 15 of 30
Occasional Visitor

Re: Software Key for Polycom RealPresence Group 500

I need a key so i can upgrade my polycom. 

 

Thank you

Message 16 of 30
Polycom Employee & Community Manager

Re: Software Key for Polycom RealPresence Group 500

Hello syusuf,

welcome to the Polycom Community.

 

The Software Licensing sub forum contains the following FAQ post => here <=

Above shows how to simply logon to our support portal and you can check your entitlement.

 

Best Regards

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 17 of 30
Occasional Visitor

Re: Software Key for Polycom VSX 7000

Hi there,

 

I am trying to upgrade the unit which was bought back in 2004. Might be from a Polycom Partner - CDWG.

 

Serial No: 82043604D04EAK

 

I would like to upgrade the software nd tried to get the upgrade keys from 

http://support.polycom.com/PolycomService/licenserequest/licenseActivation.htm

 

But it says: 

Version Number | Upgrade Key Code  

9.0 Available but not entitled  

8.7 Available but not entitled  

8.6 Available but not entitled  

8.5 Available but not entitled

 

Can you please tell what to do next?

 

Eric

 

Message 18 of 30
Polycom Employee & Community Manager

Re: Software Key for Polycom VSX 7000

Hello Eric,

welcome to the Polycom Community.

The unit was sold via SCANSOURCE COMMUNICATIONS back in 29/10/2004 and is therefore nearly 12 years old.

 

If the unit has never had a maintenance or service agreement on it the ability to upgrade to a later version is not entitled.

 

I doubt we still sell service on these older units but please contact a Polycom reseller in your region to verify.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 19 of 30
Occasional Visitor

Re: Software Key for Polycom RealPresence Group 500

My Serial: 8216054542CDCV

 

Please help! We have this machine in a test enviroment and must upgrade to software version V6.

 

Thank you!

 

Best Regards

Jan

Message 20 of 30