Plantronics + Polycom. Now together as Poly Logo

The licence is not available

Highlighted
ksu
Occasional Contributor

The licence is not available

Dear all,


Periodically (very often recently) when the RPD user tries to connect to the server RPRM, then RPD shows the message: The licence is not available . The number of licences is enough, it never reached the maximum. The licences for RPD are provided from RPRM. The RPD user finally connects to the server RPRM after numerous attemps to click "Enter" button.
Anybody knows what the problem is connected with?


The DMA version is 6.0.5
The RPRM version is 8.1.1
The RPDs version is 3.3.0 (though 3.2.1 versions have the same problem). The number of RPDs in invironment is near 100. RPDs on different computers and networks suffer from this problem.

Thank you,
Best regards

Message 1 of 2
1 REPLY 1
Polycom Employee & Community Manager

Re: The licence is not available

Hello KSU,

welcome to the Polycom Community.

I had a brief look internally and could not find a similar issue.

 

Please ensure you take logs of all Polycom devices involved straight after the message appears and then raise this via your Polycom reseller with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2