The licence is not available

Occasional Contributor

The licence is not available

Dear all,

Periodically (very often recently) when the RPD user tries to connect to the server RPRM, then RPD shows the message: The licence is not available . The number of licences is enough, it never reached the maximum. The licences for RPD are provided from RPRM. The RPD user finally connects to the server RPRM after numerous attemps to click "Enter" button.
Anybody knows what the problem is connected with?

The DMA version is 6.0.5
The RPRM version is 8.1.1
The RPDs version is 3.3.0 (though 3.2.1 versions have the same problem). The number of RPDs in invironment is near 100. RPDs on different computers and networks suffer from this problem.

Thank you,
Best regards

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Polycom Employee & Community Manager

Re: The licence is not available

Hello KSU,

welcome to the Polycom Community.

I had a brief look internally and could not find a similar issue.


Please ensure you take logs of all Polycom devices involved straight after the message appears and then raise this via your Polycom reseller with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2