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Unable to sign in to new account

Occasional Visitor

Unable to sign in to new account

I'm trying to register my RP desktop licenses and I've created a new account on support.polycom.com, get the password email, set a new password and then I receive the welcome email.  However, then I go to log in, I get the following error.  Please can you manually activate my account or something please.

Login Failed: User 1000465304 does not exist.
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