Plantronics + Polycom. Now together as Poly Logo

Poly Community
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

hdx 7000 lower version software installed/downgrade

SOLVED
Go to solution
Highlighted
nurhidayat
Occasional Visitor
‎10-18-2017 01:54 AM
‎10-18-2017 01:54 AM

hdx 7000 lower version software installed/downgrade

Dear Polycom,

In the process of repairing, because of wrong setting for monitor connection in my HDX 7000, then I try to install new software.But, I have installed lower software number or downgraded the software, because I misunderstood what I read from Release Notes document.

I installed version 2.6.xxx over my HDX which is version 3.1.0.

I want to install version 3.1.11 but after reading the release notes, I have to install version 2.6. first.

Now, how to revert back to factory installed version 3.1.0 ?

When I try to install version 3.1.0 software, it asked for software key.

As evidence, fortunately I have take picture before the downgrade process run.

Please help.

Message 1 of 3
0 Kudos
Reply
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Karthik Sivaram
Polycom Employee
Polycom Employee
‎10-18-2017 02:02 AM
‎10-18-2017 02:02 AM

Re: hdx 7000 lower version software installed/downgrade

Hi Nurhidayat,

Perform the factory restore steps as mentioned on Pg. 12-4 . This will clear the software updates :
http://support.polycom.com/global/documents/support/setup_maintenance/products/video/hdx_ag.pdf

Hope this helps!
Regards,
Karthik Sivaram

Please remember to "Kudo" a post that helped you and / or "Accept as Solution" if it solves your issue.

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.

Polycom employee participation within this community is not mandatory and any post or article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

View solution in original post

Message 2 of 3
0 Kudos
Reply
2 REPLIES 2
Highlighted
Karthik Sivaram
Polycom Employee
Polycom Employee
‎10-18-2017 02:02 AM
‎10-18-2017 02:02 AM

Re: hdx 7000 lower version software installed/downgrade

Hi Nurhidayat,

Perform the factory restore steps as mentioned on Pg. 12-4 . This will clear the software updates :
http://support.polycom.com/global/documents/support/setup_maintenance/products/video/hdx_ag.pdf

Hope this helps!
Regards,
Karthik Sivaram

Please remember to "Kudo" a post that helped you and / or "Accept as Solution" if it solves your issue.

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.

Polycom employee participation within this community is not mandatory and any post or article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

View solution in original post

Message 2 of 3
0 Kudos
Reply
Highlighted
nurhidayat
Occasional Visitor
‎10-18-2017 02:30 AM
‎10-18-2017 02:30 AM

Re: hdx 7000 lower version software installed/downgrade

Alhamdulillah, it works.

Thank you.

Message 3 of 3
0 Kudos
Reply