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hdx 7000 lower version software installed/downgrade

Occasional Visitor

hdx 7000 lower version software installed/downgrade

Dear Polycom,

In the process of repairing, because of wrong setting for monitor connection in my HDX 7000, then I try to install new software.But, I have installed lower software number or downgraded the software, because I misunderstood what I read from Release Notes document.

I installed version over my HDX which is version 3.1.0.

I want to install version 3.1.11 but after reading the release notes, I have to install version 2.6. first.

Now, how to revert back to factory installed version 3.1.0 ?

When I try to install version 3.1.0 software, it asked for software key.

As evidence, fortunately I have take picture before the downgrade process run.

Please help.

Polycom Employee

Re: hdx 7000 lower version software installed/downgrade

Hi Nurhidayat,

Perform the factory restore steps as mentioned on Pg. 12-4 . This will clear the software updates :

Hope this helps!
Karthik Sivaram

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Message 2 of 3
Occasional Visitor

Re: hdx 7000 lower version software installed/downgrade

Alhamdulillah, it works.

Thank you.

Message 3 of 3