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- Poly Software
- Re: hdx 7000 lower version software installed/downgrade
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10-18-2017 02:54 AM
Dear Polycom,
In the process of repairing, because of wrong setting for monitor connection in my HDX 7000, then I try to install new software.But, I have installed lower software number or downgraded the software, because I misunderstood what I read from Release Notes document.
I installed version 2.6.xxx over my HDX which is version 3.1.0.
I want to install version 3.1.11 but after reading the release notes, I have to install version 2.6. first.
Now, how to revert back to factory installed version 3.1.0 ?
When I try to install version 3.1.0 software, it asked for software key.
As evidence, fortunately I have take picture before the downgrade process run.
Please help.
Solved! Go to Solution.
Accepted Solutions
10-18-2017 03:02 AM
Perform the factory restore steps as mentioned on Pg. 12-4 . This will clear the software updates :
http://support.polycom.com/global/documents/support/setup_maintenance/products/video/hdx_ag.pdf
Hope this helps!
10-18-2017 03:02 AM
Perform the factory restore steps as mentioned on Pg. 12-4 . This will clear the software updates :
http://support.polycom.com/global/documents/support/setup_maintenance/products/video/hdx_ag.pdf
Hope this helps!
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