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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-29-2019 08:55 AM

HP Recommended

We recently installed about 23 VoxBoxes with Rev J, firmware 1.0.03.0002. With all 23 boxes, the left side, or side of the box that has the volume controls and mute control on it is not working properly the mic is cutting in and out, and the far end of a call is hearing what sounds like "heavy breathing" off and on as well. I have called the 1-800 support line and they gave me a ticket number: 1-13021325491, but I was then told my only solution was to post here and see if anyone had a solution. thanks in advance!

2 REPLIES 2

‎07-29-2019 09:09 AM

HP Recommended

Hello @stark_joshua ,

 

Welcome to the Poly Community.


I am unsure why they advised you to do this as this would need to come into support.

 

Please work with SCANSOURCE INC who sold at least the unit you opened the ticket with so this can come into support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎07-29-2019 10:00 AM

HP Recommended

Hi Steffen, 

 

Thanks for the reply. Scansource is simply the dsitributor, we actually do not have access to them. We have reached out to our Polycom representative and well continue to purse through this channel. 

 

Thanks, 

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