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SoundStation2 dail tone freeze

Occasional Visitor

SoundStation2 dail tone freeze

I have a SoundStation2 that will get hung on a digit dialed so that there is a continuous tone.

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Polycom Employee & Community Manager

Re: SoundStation2 dail tone freeze

Hello @Turner 


The SoundStation2 is a basic phone with not many options to troubleshoot due to the nature of being an analog phone.


Is this a day 1 issue?


Can you maybe upload a video to share what the issue itself is? A video must be approved before it appears so please be patient.


Best regards


Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2