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Sync 40 firmware update fails

Valued Contributor

Sync 40 firmware update fails

Poly Sync 40: v.94
Poly Lens (Win): 1.1.3

I have a stack of Sync 40s that I need to update and occasionally when I try to update the firmware through Poly Lens it gets so far and then it fails. It appears that it's possible to do a manual update  but I cannot find a link to download the firmware. 

Does anyone happen to have a link to v. 96.1630? 


Message 1 of 2
Polycom Employee

Re: Sync 40 firmware update fails

Hey, i´ve also faced similar issues when the device was "blocked" by Teams or Zoom.

Try closing all UC applications before running the update process.

Can´t help you out with the software package for local upgrade, sorry.

Kind regards,
Message 2 of 2