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VoxBox - Microphone has static in the background

Occasional Visitor

VoxBox - Microphone has static in the background

Whenever I use the VoxBox for calls participants are advising that they here static or wind blowing by while im talking to them or I am walking away from the Speaker. Have tried turning off the NoiseBlock with no luck.

Have tried Factory Resetting the Device with no luck same results.

All of our other VoxBox's do not have this issue on the same Firmware.


Currently the VoxBox is using Firmware

Message 1 of 2
Polycom Employee & Community Manager

Re: VoxBox - Microphone has static in the background

Hello @Corey.l.bailey 


I assume you need to RMA the device.


Best Regards


Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2