Hello @BWM1130,
welcome to the Polycom Community.
Please try the following to collect the logs:
- Click on tray icon, context menu opens up.
- Hover over help option, and select "Get Logs" option.
- This will start log collection procedure, archive all the logs and starts a compose email dialog with attached logs.
- User can then add PGS email and send.
We would need to ask you to work with your reseller for an RMA
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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