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Voxbox dropping connection

justaplaneguy0
Occasional Visitor

Voxbox dropping connection

Tried Logging a support ticket, and was told this product was not a product handled by @Support How is that possible? Anyways, that's why I'm posting here.

 

When using Voxbox for Zoom conference calls connected as a Computer Audio Device via a USB 3.0 Port, it constantly disconnects itself randomly from the conference call, and then re-connects itself. It does not matter what machine the device is connected to, and seems to have this problem with any conference calls tied directly to computer (Such as Zoom or Webex).

 

Anyone else have this issue? Is there an RMA process or something to fix this?

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cleverpixels
Occasional Visitor

Re: Voxbox dropping connection

I created an account here to report the same issue as well. It's especially annoying on Google Meet - whenever it briefly disconnects, my audio goes silent and my mic stops working. I have to quit Chrome, or go through the process of selecting a different mic source and then reselecting the Voxbox. 

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