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Voxbox suddenly stopped working

SOLVED
polycom_cust
Occasional Visitor

Voxbox suddenly stopped working

The power button just flashes red and purple. Factory reset (holding down power and volume up) doesn't do anything. Do you have any ideas on what else I can do? 

 

Here is a video:

https://drive.google.com/file/d/1oUFtAWZu16fB9E5Ry4yllFtthAWqdKIM/view?usp=sharing

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Voxbox suddenly stopped working

Hello @polycom_cust 

 

Like for like is the >Calisto 7200< or you could look at the >Calisto 5300<

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Voxbox suddenly stopped working

Hello @polycom_cust ,

 

Welcome to the Poly Community.

Most likely this would need an RMA.


Usually, in order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
polycom_cust
Occasional Visitor

Re: Voxbox suddenly stopped working

Thanks for your prompt reply Steffen, up until now I was very happy with the Voxbox. 

 

I bought the Voxbox off Amazon from a vendor called GbH Communications that has been acquired since then. The serial is 64167F0F0A6A. Can you let me know whom I should contact for support?

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Voxbox suddenly stopped working

Hello @polycom_cust ,

 

Our records also show GECDF-GBH Communications Inc. but it was sold back in 12/22/2017 so for us this is out of warranty.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
polycom_cust
Occasional Visitor

Re: Voxbox suddenly stopped working

Thank you Steffen. That's dissapointing but life goes on...

 

Do you have a similar device to recommend?

Message 5 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Voxbox suddenly stopped working

Hello @polycom_cust 

 

Like for like is the >Calisto 7200< or you could look at the >Calisto 5300<

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 7
polycom_cust
Occasional Visitor

Re: Voxbox suddenly stopped working

Thanks, I purchased a 7200

Message 7 of 7