I have 3 Poly Calisto 7200 and a Voxbox. Great devices. I am having trouble upgrade 2 of 7200 firmware. I always get the hung during the "updating firmware" screen follow by the
"Update interrupted please disconnect, then reconnect any USB and power cables for this device" screen (see enclosure)
No matter how many times I reconnect the USB cable, i still get this.
I am using
Plantronics Hub version 3.19.0 build 19571 on multiple Macs
I tried Plantronics Hub software on Windows 10 with same result.
PLT 7200 info:
serial number: 64167F0F038A
manufacturing date: 20170219 16 Rev X3
Thanks for any help.
I have a similar problem.
Unit will not update firmware.
Unit serial #64167F0F021F
Voxbox Companion shows installed F/W version 0.0.01.xxxx.
It is attempting to update to F/W version 1.0.03.0002
Error message is "The firmware update failed. Reboot your Polycom VoxBox and try again. If problem persists, refer to Help Center."
Welcome to the Poly Community.
Is there a specific reason why you want to upgrade the firmware i.e. an issue that you are trying to fix?
As a company, we are unable to test every PC scenario so maybe something locally like an Anti Virus/Firewall is interrupting the upgrade process?
In order to potentially try and troubleshoot this would need to come into our support organization.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here
@Dany and @theroadrunner2011 I am unable to find a record of the serials provided but this may be as I am only able to access Polycom records and the units are from Plantronics prior to our merger as Poly.
If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.