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[MOVED POST] 8440 Setup

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[MOVED POST] 8440 Setup



I received a 8440 yesterday and I am having major problems connecting it to my wifi.


I have tried the following ways of configuring it ...


-Manually on the phone

-Via the coniguration file /FTP (this method doesnt update the phone at all but the phone does see and connect to the FTP)

-Via the web setup (by going to the IP address of the phone)


No matter which method I try, when the phone reboots it says No APs


I have an iphone and PC both on the same desk as the 8440 conntecting to the same AP with full signal strength.


Is it possible that the 8440 is faulty?


I have even tried added a new AP with different SSID and the phone wont see this either.


We want another 7 of these phones, but the way it is going we will end up with none.


Please advise asap.


Wireless System: Motorola RFS6000 and AP300 Access Points

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Polycom Employee & Community Manager

Re: [MOVED POST] 8440 Setup

Hello chriselectrix,


welcome to the Polycom Community.


I have moved your post and created a separate post.


Please check the WiFi troubleshooting FAQ => here <=


The Spectralink 8400 Series only supports the View Certified AP's currently listed => here <=


If your AP is within this list follow the View Guide for it and configure the correct WMM-PS Settings or the 8400 will not work.


A PC or iPhone use completely different settings.


You Polycom Reseller should have made you aware of this before selling you the units.


Best Regards


Steffen Baier


Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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