Re: 500-Internal Server Error

glopez · ‎03-22-2014

one Codec 1 hdx system mounted on a system OTX see 3.1.2 shows the 500-Internal Server Error .. anyone has information on this topic

glopez · ‎03-22-2014

500-Internal Server Error

one Codec 1 hdx system mounted on a system OTX see 3.1.2 shows the 500-Internal Server Error .. anyone has information on this topic

bear_gummy · ‎03-25-2014

I have same error on my codec HDX 6000 with 3.1.1.2 software. I had tried to restore it to defaults and upgrade it to 3.1.3, but it didn't help me.

SteffenBaierUK · ‎03-25-2014

Hello all,

welcome to the Polycom Community.

Is this a new issue or has this always been like this?
Does the codec itself still work?
Have any of you yet contacted Polycom support via your Polycom reseller?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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bear_gummy · ‎03-25-2014

>Is this a new issue or has this always been like this?

This is new issue. I noticed this last week.

>Does the codec itself still work?

Codec works, but it's web GUI is broken and also I can't manage (or provision) it via my CMA 4000.

bear_gummy · ‎03-25-2014

I've just tried to restore defaults (via remote control, not via web gui or hardware button) and then I had downgraded my RMX to 3.0.3.1. This resolved my issue, HDX's web-gui works perfect.