Plantronics + Polycom. Now together as Poly Logo

CloudAxis Plugin Crashing

Occasional Advisor

CloudAxis Plugin Crashing

Hi all,


I'm trying to join a ClouAxis meeting using Chrome but everytime I got the following message: "CloudAxis Plugion has Crashed". I also tried in Firefox and IE. All browsers are in the last version and I uinstalled and installed several times. I stopped antivirus services, other plugins and didn't work as well.


Has anyone experienced the same problem and was able to solve it?


Product Name RealPresence CloudAxis
Product Version
Fabio Rigotto
Message 1 of 3
Occasional Advisor

Re: CloudAxis Plugin Crashing

Just to complete.


I tried to connect from my desktop and from my surface both running WIndows 8.1. I also use Kaspersky Pure 3.0 on both. 


I checked for conflicts in Chrome, installed the certificate.


I have no idea what else I would do to solve it.

Fabio Rigotto
Message 2 of 3
Engineering Office
Occasional Visitor

Re: CloudAxis Plugin Crashing



I encounter the same problem on two differents PC:

 - Dell E7450 laptop with Windows Seven 64bits SP1 and internal webcam

 - "home made" PC desktop with Windows Seven 64bits SP1 and an additional webcam (Logitech QuickCam® Communicate STX)


The Cloudaxis plugin is installed.

Everytime I'm connected to the page "Choose how you will join the meeting", I can't select any devices (mic, speaker, webcam) and the cam preview is black.

After a few seconds, IE 11 crashes. No additional complements are installed.

I tried with Chrome (last update) but everytime I get the message "CloudAxis Plugion has Crashed"


I tried with another Dell E7450 and it works perfectly, in IE and Chrome.

I can't understand where is the problem. I disable all additional components in IE on both computers but it still doesn't work.


Any idea, please ?


Message 3 of 3