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Firewall warning - blocked incoming video and audio...even though I am not behind a firewall

Occasional Visitor

Firewall warning - blocked incoming video and audio...even though I am not behind a firewall

can someone help me solve this problem?

Message 1 of 6
5 REPLIES 5
Frequent Advisor

Re: Firewall warning - blocked incoming video and audio...even though I am not behind a firewall

Something is still blocking this traffic, I would suggest loading our M100 application on a pc/laptop, connect to the same segment as the ITP room. Make an inbound call from the M100 to the ITP primary codec and see if you can connect. Are you getting this message when dialing from the room to an outside IP, is this an inbound to the room from an outside IP? Would like more information if possible.

Message 2 of 6
Occasional Visitor

Re: Firewall warning - blocked incoming video and audio...even though I am not behind a firewall

I have the same problem.

Actually i have 2 questions.

1. after using trial version can I buy and use the license on line without getting CD disc and where?

2. traveling all the time I am in different hotels.. And most of the time inbound sound and video is blocked ... how do I overcome this each time?  

Message 3 of 6
Occasional Visitor

Re: Firewall warning - blocked incoming video and audio...even though I am not behind a firewall

I have same issue.  What domain name does the trial m100 client use?  xxxxx@polcom.com?

 

Chuck

Message 4 of 6
Occasional Visitor

Re: Firewall warning - blocked incoming video and audio...even though I am not behind a firewall

Message 5 of 6
Occasional Advisor

Re: Firewall warning - blocked incoming video and audio..Even though I am not behind a firewall

Did you check  firewall on your computer ?  Is t on , if yes , switched of  and try to connect again  if is  steel have the same problem you may  need to know which access you use to broadcasting, or to connect other network.,  

Message 6 of 6