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OTX System Fails to connect in Telepresence Mode to far end OTX system

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OTX System Fails to connect in Telepresence Mode to far end OTX system

Hi Polycom Community,

 

This is my first post on this forum, How are you all going?

 

I hope you are having a good day so far. 

 

I am currently experiecing an issue of where 2 OTX suites will not connect in TP mode when a call is made point to point? 

 

When these 2 tp suites join a call on our bridge system they do not have a problem. 

 

We are operating these via a DMA system, and going through the DMA logs for one of the systems i see that the DMA logs advise that the call is cancelled, codec 2 & 3 will not join the call but codec 1 will join the call with the far end codec 1 system

 

However when the far end call the local TP system TP mode works without a problem? 

 

Any advice that you can give will be greatly appreciated.  

 

Have a nice day. 

 

Kind Regards 
Evan 

      

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