• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎05-16-2019 12:28 AM

HP Recommended

Hi Polycom Community,

 

This is my first post on this forum, How are you all going?

 

I hope you are having a good day so far. 

 

I am currently experiecing an issue of where 2 OTX suites will not connect in TP mode when a call is made point to point? 

 

When these 2 tp suites join a call on our bridge system they do not have a problem. 

 

We are operating these via a DMA system, and going through the DMA logs for one of the systems i see that the DMA logs advise that the call is cancelled, codec 2 & 3 will not join the call but codec 1 will join the call with the far end codec 1 system

 

However when the far end call the local TP system TP mode works without a problem? 

 

Any advice that you can give will be greatly appreciated.  

 

Have a nice day. 

 

Kind Regards 
Evan 

      

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.