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RPAD Reboot

Occasional Visitor

RPAD Reboot

i have one questions to you guys. I have an RPAD that reboot persistently. im not able to access it via web browser but i can logon using the default account polycom. Can you help me to ?

Message 1 of 3
Occasional Visitor

Re: RPAD Reboot

Definitly i can only logon via Console. No way to access via web browser but i can ping its managment IP address

Message 2 of 3
Polycom Employee & Community Manager

Re: RPAD Reboot

Hello sannyCBG,

welcome to the Polycom Community.

Please contact Polycom support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3