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RealPrescence Cloudaxis

Polycom Employee

RealPrescence Cloudaxis

RealPrescence Cloudaxis > When attempting to login, I am prompted with the error "session has expired" and the Cloudaxis application returns to the splash screen. 
Attempting to login from IE, Firefox, Chrome, does not resolve the error, "session has expired" persists on all installed browsers.

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Questions posted here do not follow Polycom’s SLA guidelines.
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Polycom Employee

Re: RealPrescence Cloudaxis

Verify time is correctly synced across WSP, MEA, and all infrastructure.
If the time is off it can cause really any number of issues.
Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us.
Message 2 of 2