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RealPresence - Cant Connect to Polycom Meeting Room with Pound

Occasional Visitor

RealPresence - Cant Connect to Polycom Meeting Room with Pound

Hi,

 

We are currently using a polycom meeting room set up where we have multiple meeting rooms under one ip and are differentiated by ## in the ip such "xxx.x.x.x##xxxx".  Our way to give the functionality of having multiple people a place to dial into who cant use the multipoint license.

 

With the new RealPresence software that replace Telepresence, when I try to create a contact for those meeting rooms, the software doesnt allow me to enter "##".  Does anyone have any work arounds or specific setups that would allow people running the desktop software to connect to these rooms?  Thank you.

Message 1 of 4
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Respected Contributor

Re: RealPresence - Cant Connect to Polycom Meeting Room with Pound

You might try annex O dialing....    xxxxx@x.x.x.x  

 

1001@10.10.10.10  

 

Gary M

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com
Message 2 of 4
Respected Contributor

Re: RealPresence - Cant Connect to Polycom Meeting Room with Pound

Hi LuisGu

 

try some variants:

 

1)  IP Address field: IP address (x.x.x.x) and H.323 Extension field: Meeting room number

 

or

 

2) H.323 Name field: IP##<number> or <number>@IP

 

 

Regards

 

 

Message 3 of 4
Occasional Visitor

Re: RealPresence - Cant Connect to Polycom Meeting Room with Pound

Thanks guys.  I think I didn't really realize what the problem is until I tried you're recommendations but the xxx.x.x.x##xxxx scheme works fine when manually punching in the ip as a destination but the application doesn't allow for "#" to be in the saved contact info.  Unfornately, both of those options didn't really work but thanks for the input.  We might have to have the user manually punch in the ip.  Thanks everyone.

Message 4 of 4