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RealPresense Group 500 was not boot -we repaired it!

Occasional Contributor

RealPresense Group 500 was not boot -we repaired it!


We already repaired our device (before this, it unit only blink blue led).

Now, we know how it is works :-)
Polycom can contact with us, for talk about cooperate.

Also, we repaired Cisco telepresence EX90.


Polycom Employee & Community Manager

Re: RealPresense Group 500 was not boot -we repaired it!

Hello OlegPowerC,


untrained end users are not qualified to repair or maintain Polycom equipment.


We had already replied to your older posts.


This post is closed


Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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