Plantronics + Polycom. Now together as Poly Logo

Unable to connect

SOLVED
Occasional Visitor

Unable to connect

Hello,

We have purchased two licenses for M100 software. We have the firewalls disabled for the two machines running the software, we have set the machines in the router/modem DMZ, and even forwarded all the correct ports. However, we cannot connect to one another, but we can connect to the test sites. We are on the same campus, but at two different IP addresses (not on a LAN). Here is the error we receive when trying to connect with one another:

 

"Your call could not be completed because of security or permission issues. Contact your network administrator for assistance."

 

I'm very new to this, so any assistance would be appreciated.

 

Thank you.

Message 1 of 4
3 REPLIES 3
Honored Contributor

Re: Unable to connect

Hi there..

has one of your two clients set AES encryption to "on" and the other one maybe to "off" ??

Take a look at the m100 help bok on Page 24 here.

Kind regards,
Uwe
Message 2 of 4
Occasional Visitor

Re: Unable to connect

Success! Quite embarrassing that we didn't check that. Thank you very much for the assistance with this. It's been driving us crazy for days....

 

DB

Message 3 of 4
Honored Contributor

Re: Unable to connect

No problem. You´re welcome :)

Kind regards,
Uwe
Message 4 of 4