When client satisfaction is at the core of business success – productivity and timely delivery of projects take centre stage. eClerx Services Limited, a leading knowledge process outsourcing company, turned to Polycom to build a unified communications environment and enable its staff across continents to meet face-to-face with greater ease. Through rapid adoption of video collaboration, the company has secured B2B and B2C connections to provide a robust level of customer services. eClerx Services’ focus on continuous innovation and establishing a strong teamwork culture makes them a Polycom Superhero!
With the company’s rapid growth and inherent client-centric culture, the primary collaboration requirement for eClerx was threefold: to increase video usage and adoption among its employees for greater productivity, seamless multi-party conferencing, and integration with Skype for Business.
“Weekly review meetings with stakeholders required a number of participants dialling in from various offices and remote locations. It was important for us to increase the capacity, so that more people could join these calls, and ensure that the user experience was of the highest standard,” said Sanjay Kukreja, CIO of the company. He added, “We also required PSTN connectivity for our audio participants and seamless integration with our existing Skype for Business platform.”
Kukreja emphasised the company’s commitment to innovation and collaboration is key to the growth and continuous improvement of service delivery. “By establishing those critical face-to-face connections across time zones, not only do we serve our customers better, but create a strong culture of teamwork across the organisation,” he said.
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