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Polycom Employee

phone vs headset.png

With all the talk these days about Microsoft Lync and the great cost savings and productivity enhancements it brings, one topic that deserves more discussion is what type of telephony devices a company should deploy for their Lync users.  For those new to Lync, the answer is usually something like “we’re not deploying hard phones because we don’t want to spend all that extra money.  We’ll just use our PCs and maybe some headsets too.”  While this may be a perfectly valid choice for some companies, more and more I’m seeing organizations make the switch back to the tried and true desk phone, and here’s why…


  1. Desk phones always work – In my 20 years of experience in the telephony industry, I’ve just never heard people complain that their desk phone doesn’t do the job it’s designed to do.  With desk phones you never have to worry about wireless interference or have to remember to charge your phone. And when it comes time for that all important client call or webinar presentation, I know I always reach for my trusty CX600 corded handset.  Always on, always reliable.


  2. High quality audio – Sometimes we take for granted the inherent quality of a wired desk phone.  With a large ergonomically designed ear cup and speaker (plus things like HD voice) there’s always sufficient volume to hear the conversation.  Similarly, having a speakerphone built-into a hard phone provides you with the flexibility to move around and stretch your legs while being able to have a friend join you call too.


  3. Easy to set up & use – While headsets are certainly convenient devices and provide you with workspace mobility, they can be cumbersome to set up, get your pairing code entered correctly and sometimes even get confused as to which device you want to connect with.  With Ethernet or USB based phones optimized for Microsoft Lync, setup and configuration couldn’t be easier.  Plug in your USB and you know you are connected.


And let me not forget the most important feature of all, the all-important, statement making, slam the receiver down when someone on the other end has really annoyed you.  There’s just something about the ability to slam a handset down that just feels good and I somehow don’t get that same feeling by pressing the end call key on my Bluetooth headset.


Want more reasons why desk phones are going away anytime soon?  Want to know which Microsoft Lync phone is right for you?  Check out the attached whitepaper, read the blog from Zeus Keravalla or join the conversation and share your thoughts.


Polycom Employee

I removed the plastic earplug from my Bluetooth headset that I’d used for 9 months to clean it and found out that it wasn’t actually removable. Had to buy another headset.

Polycom Employee
Polycom Employee

Very good points cthorson.  I'd also add the following:


  • It’s difficult to mis-place or break a handset (in the time I’ve owned my CX, I’ve gone through a half dozen wired/wireless headsets)
  • Upgrading firmware for a more advance headset cannot be done centrally which is a real pain
Michael Sheridan
Occasional Contributor

cthorson, When you hang up from a frustrating call on the bluetooth you can still throw it down. That is pretty rewarding, but not recommended unless you buy headsets in bulk.


I also think another reason why people stick to the oldschool way is because they don't know what options are out there for headset. Whether it be the MS Lyncs or something else. I would recommend looking over a guide to determin what headphones work with what phones and them make your selection. See Guide


You can always keep an extra handheld next to your desk just to slam it down ;-)

Polycom Employee

If the "always on" requirment in a phone is not a showstoper issue, another option to consider over "just a headset" is a USB phone if the user is OK with doing voice calls from their Lync client. Only Polycom makes a USB phone that is "Optimized for Lync". I've written about it here on another blog post USB Phones Offer More than a Headset .  With a USB phone you have conveinient access to an actual dialpad, mute key, volume up and down. You also have the choice of using a speakerphone or handset and there is a headset jack in the back for headset use as well. It's nice to have this choice.



Bob Fadi
Occasional Visitor

Peter Huboi, I think Jabra Pro 9470 is the best bluetooth headset, I uses it since last 5 months and fully satisfied with performance and bluetooth reange. According to my personaly analysis <removed>is the best reseller to buy any type of headsets.

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