Are you trying to figure out how to migrate off of your legacy PBX onto Lync 2013 or Skype for Business? Are you comfortable that you’ve implemented your Lync voice solution such that it will support all the new Unified Communications workloads such as Voice, Video, and Content? Are you comfortable that you understand how all the features that you have been using in your legacy PBX for 10 or 20 years will map into and migrate to the Lync platform? Are you comfortable that you can manage a global migration across dozens of countries or hundreds of branch offices? Do these types of thoughts keep you awake at night?
Lync as a Unified Communications and Collaboration (UCC) platform has many features and capabilities, such as video, web collaboration, and dial-in conferencing, that go beyond those of a traditional PBX. But when it comes down to voice specific features that have traditionally been built into the PBX, Lync comes up a little short.
Device manufacturers such as Polycom are working hard to fill many of those voice capability gaps by building more features into their Lync compatible handsets. This is fantastic when we start talking about feature mapping from that legacy PBX, but it does add complexity to understanding these features as well as deploying and provisioning these features on hundreds or thousands of handsets!
Polycom has been helping customers Design, Deploy, and Support their Polycom video solutions for years with deep expertise in defining the best practices for helping customers be successful with these UC solutions. Polycom also has a broad portfolio of Lync Optimized and Lync Compatible video and voice products that power Lync solutions. Polycom is bringing these strengths and their deepening relationship with Microsoft) to their new VVX Services for Lync (and now Skype for Business). These new services are focused on helping Lync voice partners and customers be successful deploying Polycom VVX handsets in a Lync environment.
VVX Services for Lync are designed to:
Assist you in making sure that Lync and the network are prepared to manage voice applications
Help you understand use cases, features and the provisioning process to quickly get started deploying VVX handsets
Support you with the challenges of deploying hundreds or thousands of handsets at headquarters or around the world
The following is a quick summary of how Polycom is focusing on helping customers be successful with their Lync voice deployment and Polycom VVX handsets.
VVX QuickStart Service
If you are doing a Lync Proof of Concept, pilot, or initial production rollout, the VVX QuickStart Service will help to make sure that your users’ early experience with Lync voice is positive. Polycom Consultant(s) will provide consulting, best practices and guidance to help you understand VVX use cases, calling features, and provisioning and deployment methodologies. They will work with you to setup a demonstration center with a Provisioning server and VVX handsets. Together the team will review and select the default handset options and implement either 10 or 20 use cases and features such as boss/admin, reception, call group pickup, intercom, branding with your logo, and many more exciting features that VVX handsets can support.
You can invite representatives from across the organization to visit your demonstration center to experience these new Lync features with VVX handsets so they will be comfortable with them when they begin to use them post deployment.
HealthCheck for Lync Infrastructure
Many Customers have been using Lync IM and Presence for many years and are comfortable managing their Lync platform to support these workloads. As you begin to deploy new workloads with video, collaboration, integration with RealConnect, and Lync enterprise voice you will put much more stress on your Lync platform.
The HealthCheck service analyzes your existing Lync infrastructure to help you be confident that it will support the planned video, voice, or collaboration workloads you want to support for your users.
VVX End User Orientation
The majority of your users are information workers and require “typical” functions and features from their VVX handset such as place or receive a call, hold, transfer, conference, etc. There are always users in each organization that require specialized Use cases or calling features (i.e., boss/admin) to be successful in their job.
Bring Polycom Lync Voice experts to work with you or your end users to help solve these special migration challenges. Polycom consultants will conduct an end user orientation session to work closely with your end user to review what they do in your legacy PBX environment and to help define, configure, and use a similar workflow with Lync and your VVX handset.
VVX Handset Installation Service
As you roll out hundreds or even thousands of VVX handsets across a number of branches or sites and geographies, you may need “feet on the street” to help you accomplish these repetitive deployment tasks. The handset installation service includes unpacking, assembly, firmware updates, on desk placement and validation of the handsets. This service will provide physical installation of Polycom VVX handsets for customers who are migrating a group of users in a branch, site, or department to Lync enterprise voice.
This service works in conjunction with the VVX Provisioning and Deployment Support service to offload these repetitive deployment activities from your internal migration teams.
VVX Provisioning and Support
Before the handsets are sitting on your users’ desks, you need make sure that your branch or site is ready to support the handset installations. The network needs to be prepared, the default configurations selected, each users’ location needs to be documented with the type of handset they will receive and the special features that need to be applied to it.
The provisioning and deployment service provides planning, provisioning and support for the deployment of the VVX handsets, ensuring the individual handsets are configured properly. Additionally Polycom provides migration support to your migration team when they install handsets and cutover users onto the Lync platform.
This service works in conjunction with the VVX Handset Installation service to offload these repetitive deployment activities from your internal migration teams.
Bringing It All Together
Whether you are just starting to try to figure out what type of device you will give to your end users as part of your Lync Voice migration or you are in the middle of deploying hundreds or thousands of handsets around the world, Polycom expertise and experience in Unified Communications and Collaboration and Lync enterprise voice can help you sleep better at night!